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Turn on Your Selling Power - Essential selling skills for retail sales people
  Turn on Your Selling Power - Essential selling skills for retail sales people COURSE PROFILE  

Nothing happens in business until somebody sells something. Selling is a profession and professional sales people can earn a lot of money for themselves and their employers. This modular training, with flexible delivery, will give your sales people the essential skills they need to increase revenue, develop customer loyalty, and increase your market share. Suitable for people completely new to selling or people who have been selling for a while and wish to improve or up-date their skills.
You will learn...

  • How to recognise and manage personality, generational and gender differences
  • How to work effectively with multi-cultural teams
  • How to get the cooperation and results you need without damaging relationships.
  • How to discuss problems without causing defensive reactions
  • How to manager your manager
  • How to maintain first class customer service - even with difficult customers!
  • How to be more assertive in managing conflict
  • How to control your own anxieties and fears while confronting difficult people
  • How to objectively assess your own behaviors
Learning outcomes
After attending this program, your people will be able to…
  • Present a positive, friendly, helpful attitude to customers
  • Feel more confident and professional
  • Identify the customer's needs quickly and effectively
  • Satisfy that need or provide options
  • Increase their store's revenue
  • Develop a strong base of loyal customers
  • Experience a strong sense of job satisfaction
Program Content

  • It all begins with attitude
  • Task v. people
  • Greeting the customer like a guest
  • Discovering their needs - listen up!
  • Questioning techniques
  • Recognising the customer's buying style
  • Understanding your sales style
  • The ‘chameleon' principle for creating rapport and trust
  • Why do people buy from you?
  • Matching their needs
  • What to do if we are unable to provide what they need
  • Closing the sale
  • Creating loyalty
What others say

    "Just inspirational. After Jan's sales training I just wanted to rush back to the store and start selling right away. I have been in sales for over 10 years and hadn't realised how out of date and rusty I had become. Thank you Jan, I feel truly inspired to be the best I can be.".
ENQUIRE TODAY
To obtain more information on how you can have this training delivered to your people please contact us.
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