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The Art of Assertiveness - Straight Talking
  The Art of Assertiveness "Straight Talking" COURSE PROFILE  

The past two or three decades have seen enormous changes in how most organisations function. Elaborate hierarchies have been simplified and flattened. Initiatives such as re-engineering, ‘just-in-time' total quality management, and the use of project teams have made once-rigid structures much more fluid and flexible.

Head counts have been cut, putting those who remain under increased pressure. Markets have become more competitive and customers more demanding. For many of us the pace of work seems relentless.

Relationships at work have also changed. There is far more contact between people at very different levels and from different functions in the organisation than in the past. In addition we have become much less formal and deferential than was once the case.

All these factors put an increasing premium on our ability to communicate with one another and say what we want quickly, clearly and effectively, without either allowing ourselves to be trampled on or, at the other end of the scale, starting World War III.

That is why, for our own peace of mind and the efficiency of our organisations, we all need to learn how to be more assertive with one another. The Straight Talking Program explains how.
OBJECTIVES
Those who attend the Straight Talking program will be able to:
  • Understand what assertiveness is, and the advantages it has compared to submissive or aggressive behaviour
  • Recognise and apply three important principles of assertive behaviour:
    1. Being honest about what is relevant
    2. Sticking to the bottom line
    3. Negotiating as equals
  • Devise an Action Plan to improve their ability to behave assertively
PROGRAM CONTENT

  • Assertiveness - what it is and why it matters
    The advantages/disadvantages of submissive & aggressive behavior
    Exercises
  • Honesty is the best policy
    What stops us being honest?
    Exercises
  • Sticking to the bottom line
    The instant replay technique
  • Negotiating as equals
    The See-Saw
  • Skill Development Activity
  • Action Plan
ENQUIRE TODAY
To obtain more information on how you can have this training delivered to your people please contact us.
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