Difficult people are everywhere - among our staff, our clients, our senior management, friends, acquaintances, people in the street, and even our own family! Why is it that some people are so difficult to get along with? Wouldn't you like a failsafe way to diffuse difficult situations and achieve the outcome you desire?
Jan Burnes, an International expert on "Conflict Resolution", presents an intensive workshop on "Dealing with Difficult People" which will show you that most people are more different than they are difficult, and that they don't intentionally set out to make your life miserable!
She identifies the different types of people you work with, and then shows you exactly how to communicate effectively with them to get the cooperation and results you need, even with the truly difficult ones.
YOU! if you're a manager, supervisor, team leader, or employee who wants to learn how to diffuse negative situations, cope effectively with dissenting team members and manage obstructive, difficult behaviour.
