Today's more ‘people focussed' organisations, knowing your job is no longer enough to ensure success. The ability to communicate skilfully and confidently with people is the most potent career and personal skill you can possess.
Human Resource professionals estimate that more than 80% of the people who fail at their jobs do so for one reason - they don't relate well to other people. Further, recent research shows that, even in highly technical jobs, success or failure is determined more by human relations skills than by technical proficiency.
Powerful communication skills can propel you along the path to career success and personal achievement. They can lead to promotions, to working more effectively with your boss and co-workers, to building better relationships with the important people in your life.
• Communication defined
• What is my preferred communication style?
• How to communicate with people using a different style
• The communication process
• How to make a great first impression
• The ladder of inference
• Listening is more than hearing
• Questions are the answer - aren't they?
• Reading the body language
• Methods for developing Assertiveness
• Conflict prevention and control